After sales complaint

Just bought a vehicle and you are not completely satisfied?

Our after sales service is available to assist you in your request.

picto reglementation

Check that your claim is eligible under our CGV

picto pieces justificatives

Gather the required supporting documents

picto formulaire en ligne

Complete the online form in the "my orders" section of your account

Make a claim

For your complaint to be considered make sure:

  • - Your vehicle was offered in an eligible sale (CGV)
  • - Your claim is not about mechanical parts if the vehicle has more than 160,000 km on the clock or is over 8 years old
  • - Your claim is not about parts with mechanical wear
  • - No repairs were undertaken on the vehicle without the consent of VPauto PRO

Supporting documents

picto administratif

Administration request

No supporting documents need to be attached
Mention your request in "reason for the claim"

picto requete vehicule

vehicle request

Wide angle photo
Photo counter
Illustrative photo

Aesthetic
Removal order with reservations
Quote or estimate

Mechanical
Network diagnostic

picto requete transport

transport/removal request

No supporting documents need to be attached
Mention your request in "reason for the claim"

Online Claim Form

Use the form you can find in the "My Orders" section of your account by selecting the vehicle concerned, clicking on "Claim", filling out the form and clicking on confirm.

Contact us